Description: Inputs that start a process improvement cycle.

Terminal Competency:

Describe the initiation of a process improvement cycle.

Enabling Competencies:

1. Explain the continuous improvement cycle.

2. Describe inputs that would initiate an improvement cycle.

3. Provide input into the evaluation of risks.

4. Provide input into the evaluation of opportunities for improvement.

5. Explain the purpose of management review in process improvement.

6. Compare corrective actions and process improvement.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.

Description: An event that triggers or prompts an investigation.

Terminal Competency:

Evaluate event.

Enabling Competencies:

1. Recognize events that may affect the quality of test results.

2. Recognize issues that may affect customer confidence.

3. Summarize the event.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.

Description: Gathering of objective information.

Terminal Competency:

Conduct an unbiased investigation.

Enabling Competencies:

1. Apply investigation tools.

2. Describe the scope of the investigation.

3. Incorporate the ideas of team members.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.

Description: Identification of factors contributing to an event.

Terminal Competency:

Determine causation.

Enabling Competencies:

1. Analyze investigation data.

2. Evaluate trends.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.

Description: Actions, risks, and opportunities to address the event and prevent reoccurrence.

Terminal Competency:

Support continual improvement.

Enabling Competencies:

1. Describe actions that support continual improvement.

2. Monitor the effectiveness of the corrective actions.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.