Professionalism

This IFSS Basic Level course provides introductory knowledge, skills, and abilities related to ethics, integrity, and personal conduct during job-related activities. 

• Goal: The student will be able to exhibit the use of integrity and positive interpersonal conduct in the performance of professional and personal activities.

• Scope: Topics covered in this course include foundations, ethics, conduct, personal management, communication, and interpersonal skills.

Course Objectives

Foundations

• Define relevant terminology

• Give examples of professional and unprofessional behavior

• Explain the legal principles of professionalism

• Explain moral principles of professionalism

• Discuss the concept of the” perception of impropriety”

Ethics

• Explain the importance of an agency code of conduct (policy)

• Discuss the components of a code of conduct

• Explain confidentiality

• Give examples of conflict of interest

• Discuss purpose of ethical behavior in a work environment

• Give examples of ethical and unethical behavior

• Explain the organizations values

Conduct

• Differentiate between acceptable and unacceptable behaviors

• Give examples of acceptable and unacceptable behaviors

• Differentiate between objective and subjective behavior

• Give examples of objective and subjective behavior

• Differentiate between bias and unbiased behaviors

• Identify societal customary behavior appropriate for the workplace

• Explain the importance of recognizing differences in workplace customs

Duration

• Unit 1: Foundations – 23 minutes

• Unit 2: Ethics – 36 minutes

• Unit 3: Conduct – 23 minutes

• Unit 4: Personal Management – 23 minutes

• Unit 5: Communications – 36 minutes

• Unit 6: Interpersonal Skills – 20 minutes

• Course Assessment – 10 minutes

Total Course Estimate: 2 Hours and 51 Minutes